Normal hours of operations for headquarters and field offices are Monday-Friday 9:00 AM to 6:00 PM.

If you are a homecare provider and have questions about your membership, the UDW Member Communications Center (MCC) is ready for your call at 1-800-621-5016. We speak English, Spanish, and Vietnamese.

Our toll-free hotline is here to help you with questions like:

  • Why is there a particular deduction on my paycheck?
  • Am I a union member?
  • Am I eligible for medical benefits? How will the Affordable Care Act affect my current or future benefits?
  • How can I have my client’s hours increased (or re-instated if they were cut)?
  • How do I contact my IHSS social worker?
  • How can I get another homecare worker to come in when I need time off?
  • Can I get a second client?
  • When is the next UDW meeting in my area?
  • How can I meet caregivers near me?


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4855 Seminole Drive
San Diego, CA 92115
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