Letter for Home Care Providers with Information on Direct Deposit
from Dept. of Social Services (PDF file, 2 pg)
Form for Provider to Apply for Direct Deposit (PDF file, 2 pg)
POLICIES AND PROCEDURES
The UDW has worked for over five years to secure direct deposit for providers' payroll checks (warrants). Finally, in 2008 direct deposit is a reality for all eligible home care providers. Most of think of direct deposit as an everyday convenience when working; however, for IHSS providers it is a long, sought after benefit as it had to be enacted into law and funding from the State of California had to be appropriated.
Although the UDW sponsored the legislature that made direct deposit possible, we will not administer the program. The actual administration will be done by the California Department of Social Services' CMIPS' vendor, EDS.
Provider Direct Deposit (PDD) is an optional way for providers to receive their paychecks (warrants). Direct deposit will eliminate stolen and lost checks and the funds will most likely be in a bank account faster than receiving by mail. Providers who wish to continue to receive pay checks by mail are not required to participate in the program.
Providers who wish to participate (to become eligible) in direct deposit must meet all of the following three requirements:
- Have a savings or checking account in a financial institution such as a bank, savings and loan, credit union or any other financial institution which is able to accept electronic funds transfer (EFT).
- Must receive “Arrears Pay” paper warrants (pay checks) at least twice a month.
- Have worked in the IHSS Program for a minimum of 90 days.
Once a provider has reached the 90-day program participation requirement, an outreach letter and Provider Direct Deposit Enrollment/Change/Cancellation (SOC 829) form will be sent to their home address. Instructions for filling out the form are also included with these documents. Forms and instructions are available in the following languages: English, Spanish, Armenian, Chinese, Russian, Vietnamese, Tagalog, Korean, Farsi and Cambodian.
Forms can also be accessed in the following manner:
- California Department of Social Services' website: http://www.cdss.ca.gov/agedblinddisabled
Left click on the green tab along the top named “CMIPS”
Left click on IHSS Provider Direct Deposit Forms and Information
- Call the PDD Help Desk at the Direct Deposit Processing Center , toll free:
866/376-7066 (have your client's/clients' 10 digit number and your 6 digit number available before making the call)
- Call your local UDW office or UDW Member Communication Center at 800/621-5016.
If providers need additional help in filling out the forms they should contact the PDD Help Desk (#2 above) or call the local UDW office.
Public Authorities will not be involved in Direct Deposit and providers should not call Public Authorities for assistance but rather the PDD Help Desk, local UDW office or the UDW Member Communication Center .
Providers who participate in the PDD program will receive a Direct Deposit Remittance Advice instead of a paycheck that will contain the same information currently received on the Statement of Earnings (the pay stub) and a new Turn-Around Timesheet will be attached as is the current practice.
A provider who works for multiple clients will receive an outreach letter and form for each client. For example, a provider with 4 clients will receive 4 forms. Providers must submit a separate form for each client. The paychecks for each of these four clients can go into one bank account or multiple accounts. Providers must submit an enrollment form for each client. If a provider takes on a new client after having worked for her/his original client over 90 days, the provider will have to work 90 days for this client to be eligible for direct deposit for the new client.
Providers who will not be eligible for Direct Deposit:
- Clients who have the “Advance Pay” status as their client pays them directly.
- Providers who are employed by an Agency Contractor, such as Addus HealthCare.
Completed forms must be mailed to:
Direct Deposit Processing Center
Post Office Box 1600
Rancho Cordova , CA 94741-1600
The Direct Deposit processing will take between 45 – 60 days for each client as information needs to be verified. If there are any problems in the processing, providers will be notified and instructed what to correct or to re-enroll. During this verification period, providers will continue to receive paper warrants (paychecks). Status of each provider's application for Direct Deposit can be checked at the PDD Help Desk (number above).
Providers who no longer work for a client will be paid by Direct Deposit if timesheets for that client are submitted within 60 days of their last working pay period .
Providers who do not submit any timesheets for 60 days will have their Direct Deposit automatically cancelled for that client if there is no provider timesheet activity. However, if a client is in a hospital or facility (Leave Status), the provider will not be terminated from the direct deposit program for that client.
If a provider has multiply clients and direct deposit for each client, and loses one of his/her clients, direct deposit will continue for the other clients. If a provider closes their account or changes banks they need to notify the Direct Deposit Help Desk toll free at 866/376-7066 immediately. Providers will need to fill out a new Direct Deposit Enrollment /Change/Cancellation form (SOC 829). Forms may be accessed as previously instructed and sent to the Direct Deposit Processing Center (address above). Do not close your old account until you have received your first paycheck deposit in your new account.
Although providers on direct deposit no longer receive their warrants (paychecks) through the mail it is very important that a change of address is reported to the County immediately to continue receiving Turn-Around Timesheets and remittance advice on deposited paychecks and earning statements.
In order to remain eligible for direct deposit, providers must submit timesheets timely for each client at the end of each pay period
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