Below are some of the questions that are most frequently asked by members. If you have questions that are not answered below, contact your local UDW office or the Member Benefits Center at 1-800-621-5016.

Wages and benefits for IHSS providers

How do I get health benefits?

How do I get dental coverage?

Can I get unemployment benefits if I lose my job?

What if I am injured on the job?

Do IHSS providers pay into Social Security?

What if I have to take care of another family member that is not my IHSS client – can I get Paid Family Leave?

Who pays my wages?

How can I verify that IHSS will pay for the tasks my client asks me to do?


How can I get more training for CPR and caregiving?

Timesheets and paychecks

How do I fill out my IHSS timesheet?

My paycheck or timesheet is late. What do I do?

What happens if my paycheck is lost in the mail?

I don’t understand some of the deductions on my paycheck. What are they for?

Client hours and eligibility

How do I get a client? Can I get a second client?

My client doesn’t get enough IHSS hours for their care. How can my client get additional hours authorized?

How can my client get hours reinstated that were taken away?

I know someone who may qualify for IHSS. How do they know if they are eligible? How do they apply?

Background checks & unannounced home visits

I’ve heard that all IHSS providers need background checks and orientation or they will not get paid. How do I do this?

What is an unannounced home visit and what are my rights if my client is visited while I’m at work?

Our union

How has our union helped IHSS providers and clients?

What are my dues used for?

Am I a UDW member? How do I join?

Why are my union dues different this month from last month?

I'm a UDW member but I am in between clients or they are in the hospital. Do I still have to pay dues?

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